Phone:
You can reach us at: 828.289.7439 (10am to 8pm EST)
email:
bb@ownedbymydog.com (for the artist)
shopping@ownedbymydog.com (for general questions)
via Facebook:
https://www.facebook.com/ownedbymydogshop
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Payments:
All payments regarding purchases in our store are exclusively handled by either WooCommerce / Stripe Payment Processing. or Personal Check (needs to be confirmed by us).
Your order will not be shipped before receipt of payment. C.O.D. orders are not offered.
Taxes:
We are charging applicable State sales tax for all orders as required by law. That includes all in person, phone, text and online orders.
Shipping:
FREE SHIPPING* is included with all orders. We are NOT charging any handling or packaging fees for these destinations. (* to lower 48 states)
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Shipments to Alaska, Hawaii as well as foreign orders, including Canada will be shipped after cost is determined when order is placed and before items are produced. We will email you the actual cost plus S&H before charging anything.
All U.S. orders are shipped USPS First Class Parcel (with tracking) within 3 to 7 business days of your order (unless otherwise noted.)
Due to the fact that all items are only produced/customized after the order is received, “Overnight” or “Next Day” service is not available. In some cases we may contact you concerning an order that will not ship within the above mentioned time frame.
USPS Delivery may take 2 – 5 business days depending on destination, weather and or holiday rush mailings. In the event of a back-order or a color/size that is sold out we will contact you concerning shipping.
NO GUARANTEE ON SHIPPING DELIVERY DATE IS PROVIDED. FOR BIRTHDAYS OR HOLIDAY GIFT GIVING WE RECOMMEND TO ORDER AT LEAST 3 WEEKS IN ADVANCE.
LOST SHIPMENTS: IF YOUR ORDER DOES NOT ARRIVE WE WILL REPLACE THE ITEMS ORDERED ONLY IF YOU PAID FOR OPTIONAL INSURANCE AND AFTER A TRACE ON YOUR SHIPMENT HAS BEEN INITIATED.
Return Policy:
Each item is handled as a special order. We custom print your selected T-Shirt color and size with a design of your choice. Therefore all sales are final.
Due to the nature of custom printed apparel, we can not accept returns or exchanges of any items unless the merchandise is misprinted or shows a manufacturing defect.
Please note that sizing can vary between manufacturers and styles. If you have any questions about how a garment may fit, or to purchase a sample product, please contact us by phone or email prior to purchase.
We can not be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom printed.
If you think your items are misprinted, materially flawed, or show a manufacturing defect, contact us within 4 business days after receipt. Please obtain a returned materials authorization number before returning the item. We will inspect the item (worn or washed items do not qualify).
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges. Returned goods must be packaged properly in a carton or sturdy envelope. The customer is responsible for the safe transportation of the returned item, therefore insurance is recommended.
Please contact us at: shopping@ownedbymydog.com for any questions or concerns.
It is our mission to produce high quality, unique art at affordable prices.
All of our designs are derived from meticulously hand painted originals digitized for reproduction.
Our artwork is fully copyrighted and all rights to reproduction are owned by Four Paws Arts and Training, Inc. as well as the artist.
If you see our original artwork on any other site please email us at:
fraud@ownedbymydog.com
All pictures shown on this website, represent designs we produce. Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary from what you see on your monitor.
If exact color matching is an issue please visit our booth at one of our live sales events.
To make sure that your individual item is a unique piece of art, we start producing the very moment you place your order. We do not stockpile huge amounts of merchandise.
Return Policy:
Each item is handled as a special order. We custom print your selected T-Shirt color and size with a design of your choice. Therefore all sales are final.
Due to the nature of custom printed apparel, we can not accept returns or exchanges of any items unless the merchandise is misprinted or shows a manufacturing defect.
Please note that sizing can vary between manufacturers and styles. If you have any questions about how a garment may fit, or to purchase a sample product, please contact us by phone or email prior to purchase.
We can not be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom printed.
If you think your items are misprinted, materially flawed, or show a manufacturing defect, contact us within 3 business days after receipt. Please obtain a returned materials authorization (RMA) number before returning the item. We will inspect the item (worn or washed items do not qualify).
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges. Returned goods must be packaged properly in a carton or sturdy envelope. The customer is responsible for the safe transportation of the returned item, therefore insurance is recommended.
We will be setting up our show booth for the following locations and events:
Due to Covid19 restrictions we are only doing a limited number of shows right now.
Please call us for specific shows and dates or check our Facebook page for week-to-week and/or specific show announcements.